What’s Inside [1:19] Introduction to Michael Fulvio [22:28] Full Podcast Episode [4:19] Transforming Customer Interactions into Revenue-Driving Insights [1:29] Key Data Points for Improving Customer Fulfillment Processes [2:11] Moving Beyond CSAT: Focusing on Impactful Customer Experience KPIs [1:48] Turning Incident Rates into Positive Customer Engagement [0:58] Enhancing Fulfillment Processes to Meet Customer Expectations [1:07] Community-Driven Initiatives for Enhancing Customer Experience [3:43] 1-10 Rating: Importance of Agent Turnover to Company’s Growth [0:48] Transform Customer Interactions into Insightful Data Reports [0:55] Short - Transforming Customer Interactions into Revenue-Driving Insights [0:58] Short - Moving Beyond CSAT: Focusing on Impactful Customer Experience KPIs