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(0:59 Video) Moving Beyond CSAT: Focusing on Impactful Customer Experience KPIs “But if we get those right, that impacts our CSAT even more than just focusing in on the CSAT.” —MICHAEL FULVIO

Michael Fulvio - “Why You Shouldn’t Be Obsessed with CSAT” - Page 15 Michael Fulvio - “Why You Shouldn’t Be Obsessed with CSAT” Page 14 Page 16
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