(3:43 Video) 1-10 Rating: Importance of Agent Turnover to Company’s Growth “I’d give it an 11 in terms of agent’s importance. We need people who are curious and empathetic to investigate our systems and relationships to understand what’s going on and where things might have broken down.” —MICHEAL FULVIO
Michael Fulvio - “Why You Shouldn’t Be Obsessed with CSAT” Page 11 Page 13