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(2:11 Video) Moving Beyond CSAT: Focusing on Impactful Customer Experience KPIs “AI is only as good as the information you feed it. Agents will transform into knowledge workers, identifying gaps in information and improving documentation.” —MICHAEL FULVIO

Michael Fulvio - “Why You Shouldn’t Be Obsessed with CSAT” - Page 8 Michael Fulvio - “Why You Shouldn’t Be Obsessed with CSAT” Page 7 Page 9
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