(1:29 Video) Key Data Points for Improving Customer Fulfillment Processes “I’m looking at are overall incident rate, the number of customer contacts compared to orders per week, month, and year, as well as case reasons. By examining these areas, we can effectively address different parts of the process and ensure everything is functioning properly at each data points.” -MICHAEL FULVIO
Michael Fulvio - “Why You Shouldn’t Be Obsessed with CSAT” Page 6 Page 8