Michael Fulvio - “Why You Shouldn’t Be Obsessed with CSAT” (4/16)

Full Episode “My overall goal is to turn each of our customer interactions into data that the business can use to make other decisions about what’s going on.” -MICHAEL FULVIO

Michael Fulvio - “Why You Shouldn’t Be Obsessed with CSAT” - Page 4

Michael Fulvio - “Why You Shouldn’t Be Obsessed with CSAT” Page 3 Page 5

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