Michael Fulvio - “Why You Shouldn’t Be Obsessed with CSAT”

Full Episode: Topics Covered 1. Embracing a Data-Driven Approach 2. Prioritizing Agent Retention in Customer Service Excellence 3. Elevating Customer Experience Through Community Engagement

Michael Fulvio - “Why You Shouldn’t Be Obsessed with CSAT” - Page 5 Michael Fulvio - “Why You Shouldn’t Be Obsessed with CSAT” Page 4 Page 6
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