What’s Inside [01:20] Introduction to Lauren Volpe [34:44] Full Podcast Episode [03:02] Steer Clear of AI’s Pitfalls, Achieve Significant Impact [04:38] Top Use Cases: Playing to AI Strengths and Weaknesses [04:03] The Perfect Mix: AI, Data and Empowered Agents [05:31] Agent Turnover's Impact on Company Performance [03:11] Success Essentials: Trust in BPO Partnerships [05:26] Middle Customers Drive the Greatest, Untapped Revenue Growth [01:42] The Never-Ending Learning Opportunities from Customers and Agents [00:39] Short -Success Essentials: Trust in BPO Partnerships [00:50] Short - Middle Customers Drive the Greatest, Untapped Revenue Growth