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(5:26 Video) Middle Customers Drive the Greatest, Untapped Revenue Growth “Wouldn’t it be great if you could turn that big volume, middle-of-the- road customer and capture a huge opportunity? Wouldn’t it be great to put in a little effort refining whatever happens in those interactions?” —LAUREN VOLPE

Lauren Volpe - "Creating Contact Centers that Directly Impact Company Performance" - Page 11 Lauren Volpe - "Creating Contact Centers that Directly Impact Company Performance" Page 10 Page 12
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