(1:42 Video) The Never-Ending Learning Opportunities from Customers and Agents “Feedback is a gift, and it’s free. Take it. You don’t have to do anything with it, but take it in and listen to it.” —LAUREN VOLPE

Lauren Volpe - "Creating Contact Centers that Directly Impact Company Performance" - Page 12 Lauren Volpe - "Creating Contact Centers that Directly Impact Company Performance" Page 11 Page 13
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