(4:38 Video) Top Use Cases: Playing to AI Strengths and Weaknesses “AI has a hard time determining small talk and when agents are trying to build that bond and that connection, it doesn’t get it, seeing it as filler words, buffering, and stalling, and doesn’t understand that’s a huge value.” -LAUREN VOLPE
Lauren Volpe - "Creating Contact Centers that Directly Impact Company Performance" Page 6 Page 8