(5:31 Video) Agent Turnover's Impact on Company Performance “Listen to your agents. They know where all the bodies are buried, all the tricks of the trade, and how to calm an upset customer.” —LAUREN VOLPE Lauren Volpe - "Creating Contact Centers that Directly Impact Company Performance" Page 8 Page 10Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 5:31Loaded: 0.00%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -5:31 1xPlayback RateChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio TrackPicture-in-PictureFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.video
Lauren Volpe - "Creating Contact Centers that Directly Impact Company Performance" Page 8 Page 10