What’s Inside [1:22] Introduction to Dean Czuma [28:49] Full Podcast Episode [2:50] Why Contact Centers Are the Next Big Investment Opportunity [4:30] How to Transform Contact Centers into Investable Engines [3:49] Operationalizing Contact Centers Beyond Metrics to Human-Centric Excellence [2:58] Transforming Contact Centers Empathetic Sales Powerhouses [5:49] Value of Culture and Collaboration in Contact Centers [3:18] Building Sustainable Revenue Engines Through Culture, Capital, and Tech [1:54] Winning Through Excellent and Human-Centric Customer Experience [0:58] Short - Why Contact Centers Are the Next Big Investment Opportunity [0:58] Short - Building Sustainable Revenue Engines Through Culture, Capital, and Tech