Dean Czuma - POV: Contact Centers as an Investable Value Engine" (9/15)

9LGHR 7UDQVIRUPLQJ&RQWDFW&HQWHUV (PSDWKHWLF6DOHV3RZHUKRXVHV Ү†Ǫ҃ˢɔʰұʆǆ҃ȮɔɔȥȈɅǬ҃Ǫɔʆ҃ɾǆɔɾȮǆ҃˖ǻɔ҃ƫŽɅ҃ɾȈƫȥ҃ʰɾ҃Ž҃ɾǻɔɅǆҏ҃ ɾʆǆʔʔ҃Ž҃ƢʰʢʢɔɅҏ҃ŽɅƷ҃Žʆǆ҃ǬɔɔƷ҃˖Ȉʢǻ҃ƫɔȿɾʰʢǆʆʔ҃ŽɅƷ҃ ʔȈȿȈȮŽʆ҃ʢŽʔȥʔҏ҃ʢǻŽʢұʔ҃ǬʆǆŽʢҎ҃%ʰʢ҃ˢɔʰ҃ʔǻɔʰȮƷ҃ŽȮʔɔ҃ƫɔɅʔȈƷǆʆ҃ ʢǻǆ҃ʔɔǪʢǆʆ҃ʔȥȈȮȮʔ҃ʢǻŽʢ҃ŽȮȈǬɅ҃˖Ȉʢǻ҃ʢǻǆ҃ˑŽȮʰǆ҃ʔʢʆǆŽȿ҃ˢɔʰұʆǆ҃ ŽȈȿȈɅǬ҃ʢɔ҃ƫʆǆŽʢǆҎү Ҟ҂8ǆŽɅ҂-˰ʰȿŽ

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