YOUTUBE SHORT: Building Sustainable Revenue Engines Through Culture, Capital, and Tech “Companies must make tough choices to invest more in places where they will gain customer attention or achieve low- cost acquisition. You want to have zero marginal cost revenue opportunities, which is one way to help get you there.” - Dean Czuma

Dean Czuma - POV: Contact Centers as an Investable Value Engine" - Page 14 Dean Czuma - POV: Contact Centers as an Investable Value Engine" Page 13 Page 15
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