Dean Czuma - POV: Contact Centers as an Investable Value Engine" (6/15)

9LGHR :K\&RQWDFW&HQWHUV$UHWKH 1H[W%LJ,QYHVWPHQW2SSRUWXQLW\ Үėǻǆ҃ǆɅƷ҃ƫʰʔʢɔȿǆʆҷʔ҃ǆ˟ɾǆʆȈǆɅƫǆ҃ȿʰʔʢ҃Ƣǆ҃ȈȿɾɔʆʢŽɅʢ҃ȈɅ҃ ʢǆŽƫǻȈɅǬ҃ˢɔʰҏ҃Žʔ҃Ž҃ƫɔȿɾŽɅˢҏ҃ǻɔ˖҃ʢɔ҃Ʒɔ҃ƢʰʔȈɅǆʔʔҎ҃†ʢ҃ ɾɔʢǆɅʢȈŽȮȮˢ҃ɔǪǪǆʆʔ҃ˢɔʰ҃ʢǻǆ҃ƫŽɾŽƢȈȮȈʢˢ҃ʢɔ҃ɾȈˑɔʢҡ˖ǻǆʢǻǆʆ҃ ʢǻʆɔʰǬǻ҃ɾʆɔƷʰƫʢ҃ȿɔƷȈ̅ƫŽʢȈɔɅʔҏ҃ǬʆǆŽʢǆʆ҃ɾʆɔƷʰƫʢ҃ ƷȈˑǆʆʔȈʢˢҏ҃ɔʆ҃ʆǆƫɔɅʔȈƷǆʆȈɅǬ҃ǻɔ˖҃ɾʆɔƷʰƫʢʔ҃Žʆǆ҃ƷǆȮȈˑǆʆǆƷҏ҃ ʔǆʆˑȈƫǆƷҏ҃ɾŽȈƷ҃Ǫɔʆҏ҃ŽɅƷ҃ǻɔ˖҃ˢɔʰ҃ƷǆˑǆȮɔɾ҃ŽɅ҃ŽɅɅʰȈʢˢ҃ ʔʢʆǆŽȿҎү Ҟ҂8ǆŽɅ҂-˰ʰȿŽ

Dean Czuma - POV: Contact Centers as an Investable Value Engine" - Page 6

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