What’s Inside [2:13] Introduction to Peter Mullen [32:46] Full Podcast Episode [3:19] Full Episode Highlights [3:33] Redefining CX: From Cost Center to Investment Center Perspective [3:22] Making Every Customer Touchpoint Priceless [3:38] Driving Revenue Through Retention and Expansion [3:29] Transforming C-Suite Alignment Through Customer-Centric Innovation [2:39] Turning Vision Into Execution Through CX Manifestation Techniques [4:43] Immersive and Empathy-Focused Training Strategies for BPO Success [5:45] How Generative AI Is Revolutionizing BPO Personalization [0:57] Short - Driving Revenue Through Retention and Expansion [0:58] Short - Immersive and Empathy-Focused Training Strategies for BPO Success