YOUTUBE SHORT: Why Contact Centers Are the Next Big Investment Opportunity β€œThe mathematical numbers are much greater if you're successful with an existing client than if you're breaking your back trying to get four new ones. If we can convince all businesses to adopt this mindset, we will deliver better customer experiences, a more seamless continuum of care, and ultimately, happier customers. ” - Peter Mullen

Peter Mullen "Client & Partner Collaboration: From Startup Innovations to BPO Excellence" - Page 13 Peter Mullen "Client & Partner Collaboration: From Startup Innovations to BPO Excellence" Page 12 Page 14
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