(3:29 Video) Transforming C-Suite Alignment Through Customer-Centric Innovation “I believe that in the next decade, many of the Fortune 500 companies are going to report their customer satisfaction numbers as one of the leading indicators of what the forecast for future revenue will look like. When that happens, you connect the C-Suite back to the SVP of Customer Success, and that’s when the flywheel begins to turn the right way.” - Peter Mullen