What’s Inside [6:59] Introduction to Katalin Fritz [31:17] Full Podcast Episode [3:17] Episode Highlights [5:55] Subscription Loyalty: Consistency First, Then Delightful Surprises [6:17] Low-Cost Surprises Create High-Value Advocacy [6:01] Proving CX Value Through Metrics That Shift Mindsets [3:35] Five Human Choices That Future-Proof Customer Experience [0:59] Short – Subscription Loyalty: Consistency First, Then Delightful Surprises [0:48] Short - Proving CX Value Through Metrics That Shift Mindsets