(3:35 Video) Five Human Choices That Future-Proof Customer Experience “Real innovation and the real trust of customers still come from human choices, the decisions we make every day, the nuances of human interaction, the changes in how we react to those impressions, and how they influence us in the moment.” - KATALIN FRITZ

Katalin Fritz - "The True Surprise Factor Behind Retention and Growth" - Page 9 Katalin Fritz - "The True Surprise Factor Behind Retention and Growth" Page 8 Page 10