YOUTUBE SHORT: Subscription Loyalty: Consistency First, Then Delightful Surprises “We build strong processes and mechanisms so that whatever we detect immediately triggers the next process step for the benefit of the customer experience.” - KATALIN FRITZ

Katalin Fritz - "The True Surprise Factor Behind Retention and Growth" - Page 10 Katalin Fritz - "The True Surprise Factor Behind Retention and Growth" Page 9 Page 11
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