What’s Inside [1:08] Introduction to Sanjeet Kaur Bali [36:04] Full Podcast Episode [2:40] Full Episode Highlights [5:44] Why Organizational Dysfunction Is a Silent Growth Killer [3:51] Making Dysfunction Fixes Your Top Organizational Priority [4:36] Elevating Support From Operational Necessity to Strategic Priority [6:57] Harnessing the Voice of Customer to Drive Retention and Growth [3:45] Cross-Functional Teams as Key to Solving Dysfunction [4:48] Why Vigilance and Constructive Confrontation Matter in Business [2:16] Facing Hard Truths to Transform Your Support Function [0:58] Short - Why Organizational Dysfunction Is a Silent Growth Killer [0:59] Short - Elevating Support From Operational Necessity to Strategic Priority