What’s Inside [1:09] Introduction to Patrick Martin [28:26]Full Podcast Episode [3:27] Customer Experience's Dramatic Impact on Company Revenue [5:23] Revolutionizing Customer Experiences: Breaking Silos, Reducing Friction [3:59] The Evolving Role of Live Agents in the Age of AI [2:20] The Data-Driven Internal Strategy for Frictionless Customer Experiences [3:33] CCOs: The Future of Efficient Channel Guidance [2:37] Mastering Frictionless Customer Service with Outsourcing Partners [1:51] How to Start Your Customer Experience Digital Transformation [Shorts] CE Impact on Company Revenue, Mastering Frictionless Customer Service with Outsourcing Partners.