(3:59 Video) The Evolving Role of Live Agents in the Age of AI “AI is only as good as the information you feed it. Agents will transform into knowledge workers, identifying gaps in information and improving documentation.” —PATRICK MARTIN Patrick Martin - "The Frictionless Customer Experience" Page 7 Page 9Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 4:00Loaded: 0.00%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -4:00 1xPlayback RateChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio TrackPicture-in-PictureFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.video
Patrick Martin - "The Frictionless Customer Experience" Page 7 Page 9