(3:27 Video) Customer Experience's Dramatic Impact on Company Revenue "When we think about what truly differentiates a company from their competitors, it will be that customer experience.” —PATRICK MARTIN Patrick Martin - "The Frictionless Customer Experience" Page 5 Page 7Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 3:28Loaded: 0.00%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -3:28 1xPlayback RateChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio TrackPicture-in-PictureFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.wow24-7.iovideo
Patrick Martin - "The Frictionless Customer Experience" Page 5 Page 7