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(4:53 Video) The Importance of a Humanistic Approach in Customer Service "It’s about understanding where that individual comes from and having empathy. And when I say empathy, it's completely different than sympathy. Empathy is the understanding.“ —PAT FERDIG

Pat Ferdig - “CCOs: Tackling Systematic Resistance to Accepting Subpar Performance” - Page 6 Pat Ferdig - “CCOs: Tackling Systematic Resistance to Accepting Subpar Performance” Page 5 Page 7
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