Full Episode: Topics Covered 1. The Importance of Agents in Driving Business Growth 2. Assessing and Rebuilding Contact Center Operations 3. Selling the Value of the Contact Center to Executive Management
![Pat Ferdig - “CCOs: Tackling Systematic Resistance to Accepting Subpar Performance” - Page 5](/cdn-cgi/image/width=600,quality=80,format=webp/https://cdn.relayto.com/images_originals/6655f458ab02e.jpeg)
Full Episode: Topics Covered 1. The Importance of Agents in Driving Business Growth 2. Assessing and Rebuilding Contact Center Operations 3. Selling the Value of the Contact Center to Executive Management