What’s Inside [0:53] Introduction to Mazen Moustafa [24:59] Full Podcast Episode [2:29] Episode Highlights [3:57] Closing the Empowerment Gap in Contact Centers [3:24] Translating KPIs Into Board-Level Impact [3:29] Support Quality Beats Tech As Differentiator [4:11] Reducing Churn To Anchor Revenue And Loyalty [5:23] Mapping Processes And Cleaning Data for AI Reliability [0:36] Leading The Change That Customers Need [0:59] Short – Reducing Churn To Anchor Revenue And Loyalty [0:58] Short - Mapping Processes And Cleaning Data for AI Reliability