Mazen Moustafa - "From Support Function to Growth Driver: Strategic Planning for Contact Centers"

(3:29 Video) Support Quality Beats Tech As Differentiator “Everyone thinks that AI and technology are what people are after. But no. It's not a matter of, “This product does so many different services that the other product is not doing.” It's mainly based on the service that I'm receiving, especially the after-sales one.” - MAZEN MOUSTAFA

Mazen Moustafa - "From Support Function to Growth Driver: Strategic Planning for Contact Centers" - Page 8 Mazen Moustafa - "From Support Function to Growth Driver: Strategic Planning for Contact Centers" Page 7 Page 9
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