(3:24 Video) Translating KPIs Into Board-Level Impact “When you go to a C-suite or a CEO and you tell them the EHC is going down, honestly, they couldn't care less. This is not really what they are interested in hearing. You need to connect your own KPIs and build your own KPIs in a way that you can actually relate to revenue generation or cost saving with actual numbers.” - MAZEN MOUSTAFA

Mazen Moustafa - "From Support Function to Growth Driver: Strategic Planning for Contact Centers" - Page 7 Mazen Moustafa - "From Support Function to Growth Driver: Strategic Planning for Contact Centers" Page 6 Page 8