What’s Inside [1:55] Introduction to Ilai Szpiezak [26:53] Full Podcast Episode [2:50] Full Episode Highlights [1:20] Proactively Mining Customer Perspectives for Remarkable CX Growth [3:46] Filtering and Routing Critical Customer Data and Insights [3:14] Understanding Internal Customer’s Needs to Enhance Customer Experience [3:39] Leveraging Contact Center Insights to Generate New Revenue Streams [1:35] The Role of Leaders in Championing the Customer Voice for Growth [3:18] Leveraging Data and AI to Enhance Customer Service [3:29] CX as a Differentiator Through Data, Empathy, and Execution [1:46] Act Now: Let Customer Feedback Guide Your Future [0:53] Short - Filtering and Routing Critical Customer Data and Insights [0:30] Short - Leveraging Data and AI to Enhance Customer Service