Ilai Szpiezak - We Know That We Need to Know What We Don't Know (9/16)

(3:39 Video) Leveraging Contact Center Insights to Generate New Revenue Streams “If we consider contact center insights as both pre-sales and post-sales activities, there is a wealth of data from the pre-sales phase regarding the blockers customers mention, their hesitations, and the frequency of similar questions they ask.” - Ilai Szpiezak

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