(3:29 Video) CX as a Differentiator Through Data, Empathy, and Execution “I think customer experience is directly connected to listening to your customers and using empathy—not just doing what they say, but deciphering what they need. I also believe that’s a very challenging job that requires focus and a deep understanding of your customers. When you talked about CX as a differentiator, I think this idea connects to that.” - Ilai Szpiezak