(1:37 Video) Outsourcing Success: Treating Teams as In-House Members “My concern is always, will they understand the company? Will they understand the mission? They have to understand the product. They have to feel it. They have to touch it. They have to experience it.” — GEMMA DEPALMA
Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" Page 15 Page 17