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(1:33 Video) Converting Dissatisfied Customers into Loyal Advocates “How important is turning that negative experience into a lifelong customer? That is the goal. This is why we’re empowering our customer happiness team to do the refund, replace the product, and also have the support of an escalation process.” — GEMMA DEPALMA

Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" - Page 15 Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" Page 14 Page 16
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