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(1:44 Video) Transforming Contact Centers into Value-Driven Sales Opportunities “Contact Centers are value centers because everyone who contacts us represents an opportunity to turn that customer experience around. So, it’s also a marketing and sales opportunity.” - GEMMA DEPALMA

Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" - Page 14 Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" Page 13 Page 15
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