(0:53 Video) Continual Contact Center Inclusion Fuels Business Growth “There is so much information that you can mine from the customer service team, whether they’re outsourced or not.” — GEMMA DEPALMA Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" Page 16 Page 18Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 0:53Loaded: 0.00%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -0:53 1xPlayback RateChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio TrackPicture-in-PictureFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.video
Gemma DePalma - "Creating the Ideal Hybrid Customer Happiness Team" Page 16 Page 18