(2:18 Video) Internally Championing the Value Center Perception “If you understand, you have to integrate your performance of the contact center into overall company success. Then you promoted your value internally.” —FLORIAN SCHRÖDER Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers" Page 9 Page 11Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 2:19Loaded: 0.00%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -2:19 1xPlayback RateChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio TrackPicture-in-PictureFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.