(3:00 Video) Hire for Character, Train for Skills “If they understand that what they do has critical importance for the company, the success of the company overall, they’re going to probably be a lot happier in what they do because they see themselves as a vital part of that success.” —FLORIAN SCHRÖDER
![Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers" - Page 9](/cdn-cgi/image/width=600,quality=80,format=webp/https://cdn.relayto.com/images_originals/66048ccb9635a.jpeg)
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