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(3:00 Video) Hire for Character, Train for Skills “If they understand that what they do has critical importance for the company, the success of the company overall, they’re going to probably be a lot happier in what they do because they see themselves as a vital part of that success.” —FLORIAN SCHRÖDER

Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers" - Page 9 Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers" Page 8 Page 10
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