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(2:18 Video) Internally Championing the Value Center Perception “If you understand, you have to integrate your performance of the contact center into overall company success. Then you promoted your value internally.” —FLORIAN SCHRÖDER

Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers" - Page 10 Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers" Page 9 Page 11
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