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(3:48 Video) Success Hinges on People in Your Contact Center “Hire the right people, develop them properly, make sure that there is a strong connection to sales and to your customer, and pay them right.” —FLORIAN SCHRÖDER

Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers" - Page 11 Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers" Page 10 Page 12
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