(2:19 Video) Agent Turnover Rates as an Underlying Virus “The happier your employees are, the happier your customers, the happier your customers, the happier your employees.” —FLORIAN SCHRÖDER Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers" Page 11 Page 13Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 2:19Loaded: 0.00%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -2:19 1xPlayback RateChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio TrackPicture-in-PictureFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.wow24-7.io
Florian Schröder - “Transforming Contact Centers: From Cost to Value Centers" Page 11 Page 13