(4:59 Video) Balancing Agent Satisfaction, Culture, & Turnover Dynamics “If employee culture is not part of what you consider a key responsibility, you won’t drive an engaged workforce.” —CANDACE WALLACE Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" Page 10 Page 12Video Player is loading.Play VideoPlayMuteCurrent Time 0:00/Duration 4:59Loaded: 0.00%0:00Stream Type LIVESeek to live, currently behind liveLIVERemaining Time -4:59 1xPlayback RateChaptersChaptersDescriptionsdescriptions off, selectedCaptionscaptions settings, opens captions settings dialogcaptions off, selectedAudio TrackPicture-in-PictureFullscreenThis is a modal window.Beginning of dialog window. Escape will cancel and close the window.TextColorWhiteBlackRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentBackgroundColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyOpaqueSemi-TransparentTransparentWindowColorBlackWhiteRedGreenBlueYellowMagentaCyanTransparencyTransparentSemi-TransparentOpaqueFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDropshadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall CapsReset restore all settings to the default valuesDoneClose Modal DialogEnd of dialog window.video
Candace Wallace - "CCOs: Why Advocate for Downward CSAT Trends" Page 10 Page 12