Candace Wallace, Chief Customer Officer at Relias This doesn't mean rejecting technology—far from it. Instead, it's about using AI and automation to augment and empower human agents. By handling routine tasks and providing agents with real-time information and suggestions, technology can free up humans to focus on what they do best: building emotional connections, solving complex problems, and going above and beyond for customers. Sri Velamoor, Vice President Global Support & Product Enablement at Workiva Thomas Lehner, Candace Wallace and Sri Velamoor Page 21