6. Strategic Outsourcing In the pursuit of exceptional customer experiences, many organizations are turning to strategic outsourcing as a powerful tool. By partnering with specialized service providers, companies can access advanced technologies, scalable resources, and expertise that may be challenging or costly to develop in-house. This is particularly valuable for AI-driven analytics, omnichannel support, and 24/7 ccuussttoommeerr sseerrvviiccee.. Steve Kaay, Contact Center Consultant at Kaay Enterprises LLC Anne-Sophie Engert, Mark Brody, Steve Kaay, Afshan Kinder Page 22