Tracey Virtue - "Turning Contact Centers into a Competitive Advantage through Customer Experience"

Tracey Virtue, Chief Customer Officer at NeoGov, highlights transforming contact centers into a competitive edge, primarily as vital customer feedback sources for other departments. With a wide range of her own experiences within other departments, Tracey underscores contact centers' holistic impact, aiding organizational growth. She stresses frontline staff investment, empowering excellent service, and nurturing a positive culture.

WOW-24-7

Contact Centers

call center

customer service outsourcing

customer support outsourcing

customer service BPO

retail BPO

e-commerce BPO