Tracey Virtue - "Turning Contact Centers into a Competitive Advantage through Customer Experience"
Tracey Virtue, Chief Customer Officer at NeoGov, highlights transforming contact centers into a competitive edge, primarily as vital customer feedback sources for other departments. With a wide range of her own experiences within other departments, Tracey underscores contact centers' holistic impact, aiding organizational growth. She stresses frontline staff investment, empowering excellent service, and nurturing a positive culture.
WOW-24-7
Contact Centers
call center
customer service outsourcing
customer support outsourcing
customer service BPO
retail BPO
e-commerce BPO
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