What’s Inside [3:16] Introduction to Tim Wilbourn [31:22] Full Podcast Episode [2:56] Highlights Video [2:49] Future Press Release Strategy to Drive Long-Term Goals [3:38] Integrating Customer Experience into Every Business Unit [7:17] Combating Short-Term Focus with Relentless Customer Obsession [4:17] Transforming Employees into CX Rock Stars [2:26] Embracing Mistakes to Accelerate Innovation [2:22] Building a CX-Driven Team Through Understanding and Alignment [0:36] Short - Integrating Customer Experience into Every Business Unit [0:37] Short - Combating Short-Term Focus with Relentless Customer Obsession