(3:35) Stopping Shadow IT By Earning Trust “Often, relationships between groups like mine and the rest of the company are service in nature. Investing in those relationships, ensuring the bridges are built and that they're maintained, that they're healthy, just like any physical bridge in the world, and get to a place where the people that you work with, your colleagues, other teams, cross-functional members, you want them to believe that we're here to help, we're here to enable.”